Why
To refocus the organisation on the importance of communicating and listening authentically when engaging with customers
How
25+ experiential workshops to develop interpersonal, organisational and customer engagement skills and behaviours.
What
A leadership and communication programme for the combined executive and senior management teams. In addition support to the front line customer facing teams over 8 months.
ROI
1. Named as Britain’s most improved train company by the Institute of Rail Operators (both LSE and Regional categories)
2. Named the UK’s most improved organisation for customer service in the UKCSI survey.
3. Awarded the Investors in People (IiP) Gold Award
4. Named of one of the best places to work in the UK Business Awards 2017: “Delivering great business results through amazing employee engagement initiatives”
