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Human Factors Training

Learn how to understand, mitigate and limit human error in your operations.

Human Factors Training helps you to create a safety critical culture into the very footprint of your operation in accordance with the six “NOTECHS” key factors.

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FACE-2-FACE

90 MINUTES DELIVERY
HALF DAY DELIVERY
ONE DAY DELIVERY
MULTI DAY DELIVERY

LIVE COACHING

90-120 MINUTES 
FOR INDIVIDUALS 
FOR TEAMS 

MISSION-HUB

MICRO LEARNING
INFORMAL LEARNING
SOCIAL LEARNING
COMPLIANCE

About Human Factors

Human errors account for most avoidable incidents, accidents and near misses. The systems and processes deployed to reduce risks and improve safety often overlook the role of people and
the ‘human factors’ that affect risk, safety and compliance. Human Factors (HF) optimises all these by focusing on the key factors such as errors, accident chains, decision making, collaboration, communication, fatigue, stress and situational awareness, that drive these outcomes.

 

Who should choose this solution?

Any Oil & Gas, Maritime, Healthcare, Construction, Events and Emergency services leader who is accountable for optimising safety, risk management and compliance in his or her area or for the wider organisation.

Human Factors Training Outcomes

 

You will learn crucial Human Factors skills and the Six NOTECHs key factors:  Situational Awareness, Decisions Making, Stress and Fatigue, Leadership vs Management, Teamwork, Communication and Collaboration.

You will have the ability to make decision under pressure, practice the key skills learned and create a safe critical culture in your organisation.

You will receive a Certificate of Completion from Mission Performance – all our Crew Resource Management Instructors are experienced UK Civil Aviation Authority qualified instructors.

 

Why this solution is for you

Most incidents and near misses are avoidable and down to human (in)action. The business case for optimising Human Factors is well documented. Organisations typically develop and deploy many systems and processes to reduce risks and improve safety, but most overlook the role that leadership and teamwork play in the process.  

If you work in the Oil & Gas industry, our solutions for this industry are fully based on HF competencies laid down by the International Association of Oil & Gas Producers (IOGP) and designed to be cost & time efficient.  Our Human Factors programmes are offered by the Society for Petroleum Engineers (SPE) as the standard HF programme to their global membership. 

about SPE  SPE training courses

How we do it

We work with you to decide which level of engagement is right to achieve your objectives. From simply raising awareness to a fully auditable and assessed programme that changes the culture of operations and lifts performance.  We combine key aspects of our wider portfolio to enhance each programme. Utilising experiential learning; simulator time & exercises; case study discussions; webinars; refreshingly accessible online learning and more to drive levels of engagement and application.  Our facilitators/CRMi’s (Crew Resource Management Instructors) are highly diverse group drawn from military and civilian aviation, UK special forces, mountaineering and offshore sailing. All have personal experience of the sectors they serve which gives them additional credibility with seasoned front line leaders and personnel.  

Learn more

How we do it

We work with you to decide which level of engagement is right to achieve your objectives. From simply raising awareness to a fully auditable and assessed programme that changes the culture of operations and lifts performance.  We combine key aspects of our wider portfolio to enhance each programme. Utilising experiential learning; simulator time & exercises; case study discussions; webinars; refreshingly accessible online learning and more to drive levels of engagement and application.  Our facilitators/CRMi’s (Crew Resource Management Instructors) are highly diverse group drawn from military and civilian aviation, UK special forces, mountaineering and offshore sailing. All have personal experience of the sectors they serve which gives them additional credibility with seasoned front line leaders and personnel.  

Learn more

Human Factors Training Modules

Our Human Factors modules cover all Six NOTECHS key factors plus seven more factors that affect the workplace and the personnel. All our modules are available through Live Coaching or as part of our programmes. See all our programmes below or click Here.

 

SIX CORE NOTECHS MODULES

SITUATIONAL AWARENESS
DECISION MAKING

STRESS & FATIGUE
LEADERSHIP vs MANAGEMENT

COMMUNICATION & COLLABORATION
TEAMWORK

SUPPORTING MODULES

HUMAN ERRORS, THREAT & ERROR MANAGEMENT
SMARTER USE OF SOP's

ACCIDENT CHAINS
HABITS & BRAIN

RISK CREEP
THE ROLE OF CULTURE
BRIEFING & DEBRIEFING

Don Evans

CRM Head of Human Factors Practice

A background in fast jet aviation, telecoms and international sport.

Find out More about Don Evans

Our Human Factors Programmes

Live Coaching

PROGRAMME

DESCRIPTION

BOOK

Live
Coaching
90/120 Minutes

We utilise the latest technology to coach content and facilitate the sharing and application of knowledge for individuals and teams. We deliver singular sessions but can also link two or more modules in a series of sessions together to meet a particular set of needs. Each session comes with a check list of key points to help you apply the learning. All our Live Coaching sessions can be delivered 24 hours across all time zones.

BOOK HERE

Two-Hour Workshop

PROGRAMME

DESCRIPTION

BOOK

Two-Hour
Workshop

This workshop offers an insight and develops awareness of HF and why and how it matters to safety, compliance and risk optimisation

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Half-Day Workshop

PROGRAMME

DESCRIPTION

BOOK

Half-Day
Workshop

This workshop covers the 4-6 most important Human Factors and explores the 2 most relevant ones to the audience in more depth

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One-Day Training/ One- Day Masterclass

PROGRAMME

DESCRIPTION

BOOK

One-Day
Training/
One- Day
Masterclass

The training day covers the full spectrum of HF topics and explored two to three most relevant ones in depth through case studies and/or exercises, enabling delegates to walk away with a set of practical actions they can adopt. Also it explores, in a very practical way, how leaders can drive the adoption of HF by their teams and organisations.
The masterclass covers the full spectrum of HF topics, exploring the three most relevant factors through case studies, exercises and team practical application in a great interactive day.

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Three/Four-Day Training

PROGRAMME

DESCRIPTION

BOOK

Three/Four-Day
Training

This fully tailored training course covers all the topics through presentations, facilitated discussion by experts, case studies, experiential exercises, simulations or ‘real life’ scenarios, and formal assessment, all with a view to lifting delegates’ ‘HF’ competency levels to ‘Intermediate Level’ by making their knowledge ‘actionable’. Delegates walk away with a clear understanding and an ‘action plan’.

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Follow-Up Coaching

PROGRAMME

DESCRIPTION

BOOK

Follow-Up
Coaching

This session can be arranged as a 1-on-1 and also for groups of 4-8 in size. It can be delivered face-to-face and online. The timing of this can vary in length and is designed in consultation with you.

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Refresher Training

PROGRAMME

DESCRIPTION

BOOK

Refresher
Training

This refresher training is for people who have gone through the in-depth training. The refreshers are recommended typically after 6-12 months. The duration can be ½ to a full day in consultation with you.

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Awareness Training

PROGRAMME

DESCRIPTION

BOOK

Awareness
Training

Human Factors Training really has impact if the people around those who have undergone the actual training understand the basics of HF and are receptive to it. The Awareness course is similar in content to the 2-hour or ½ day workshop but emphasises what participants can do and should refrain from to allow HF to have maximum impact in the shortest possible time . This can be delivered online and at scale.

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THE POSITIVE IMPACT OF HF

HF has a positive impact on the readiness of our front-line personnel, as it improves situational awareness via combination of non-technical skills training, tackling technical challenges in a simulated work environment. - VP Operations -

ELEVATING SAFETY PERFORMANCE

The focus on Human Factors and the 6 Non-Tech behaviours gave a good picture for elevating safety performance not just through the technical route. - Superintendent -

A REMARKABLE CHANGE

This has done an excellent job focusing attention and resource in the critical arena of Human Factors. The approach can easily be expanded to other populations, positively impacting all our operational teams. A remarkable change was seen in the approach to Human Factors by the participants. - Global Competency Manager -

MISSIONS'S UNIQUE PERSPECTIVE

We have had the pleasure of working closely with Mission Performance for over 10 years. During this time, we successfully collaborated in the design and delivery of world class Leadership, Coaching, Communications plus Conflict Management training and development programs. Mission has a unique perspective in their approach to leadership development that has enabled us to accelerate the development of many of our front-line managers as well as our senior leadership team. - VP Global Oil & Gas Company -

GREAT COURSE, GREAT LEARNING

The instructor has a wonderful ability of giving constructive feedback which enhances participation in class, and hence enhancing the learning experience. Great course, great learning. - Drilling Superintendent -

AMAZING TRANSFORMATION

I was amazed to see the transformation of the Well Site Leaders by the end of the course. We will continue with Human Factors courses by including also the refresher training. We are heading in the right direction. - Head of Operations -

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Other Core Capabilities

Internal Coaching Capability

Investment in building an internal coaching capability is the single most powerful tool
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High-Performance Teams

Creating high-performance teams is as much an art as it is a science.
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Communication

Bespoke communication training for business delivered by experts in the field of performance.
Read More

Leadership Development

Nurturing Leadership in Your Organisation.
Read More

Our Partners

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DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Developing and maintaining a dynamic awareness of the situation and the risks present during operations, based on gathering information from multiple sources from the task environment, understanding what the information means and using it to think ahead about what may happen next. This covers awareness of three distinct areas: (Drilling) Systems; External Environment (changing nature of physical environment - weather, terrain, noise, visibility) and the potential impact upon the operation; and Awareness of Time: Use of present state to anticipate future states and events.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

We share a few simple but highly effective decision-making tools, which are particularly powerful in situations where time and information are limited, and the pressure is high. How to define and diagnose a problem; generate alternative options with crew; assess risks and select develop options; review solution outcomes against pre-defined goals .

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Equips the learner with an understanding of causes and impacts of the factors that affect the ability of people to perform reliably. These include stress, fatigue, health, distractions, workload management and environmental stress. Then gives simple effective strategies for how to manage these issues, and the impact of ignoring the effect on performance.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Appreciate the difference between leadership and management and how each play a different role in optimising safety and risk and that you need both to complement the other. This covers use of authority and assertiveness; the ability to create a proper and balanced challenge and response atmosphere; crew participation in planning and task completion; and adaptation.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

The exchange (transmission and reception) of information, ideas and beliefs, by verbal and non-verbal methods. Understanding the barriers to, and characteristics of, effective communication. Active listening. Gathering information from multiple sources from the task environment, understanding what the information means and using it to think ahead about what may happen next.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

This covers Team Building (establishing positive interpersonal relations between team members and their active participation in fulfilling the tasks as well as an atmosphere for open communication and participation, encourages inputs) and Team ‘Development’ i.e. through Consideration of Others and Feedback (the acceptance of others and understanding their personal condition); Support of Others; and Conflict Resolution.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Understanding and managing the different types of Human Error. Mitigation of the principal causes of error such as distraction, overload, fatigue and excessive pressure, along with the potential of complacency and overconfidence. Threat analysis with an emphasis on how to Avoid, Trap and Mitigate different latent risks that can lie within operational environments.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Providing and maintaining standards: Compliance with essential standards (SOPs and others) for the task completion. Supervision and intervention in case of deviations from standards by crew members. Non-standard procedures might be necessary, such deviations should be (pre) discussed and announced.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Highlights the links in a chain that lead to an accident, with a focus on the importance of balancing process, training, supervision and individual responsibility. Important to understand that there is often an opportunity to ‘break’ the chain, and that the RCA of an accident usually highlights where those opportunities lie.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

To learn new skills and behaviours more quickly and sustain them, it helps if the learner has a basic understanding of how brains learn new things and what they can do themselves to manage and accelerate that process.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Highlights how risky behaviours get normalised in a dynamic and dangerous environment, with techniques and models to recognise and mitigate such behaviours.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

The importance of creating a positive workplace culture. The different types of culture (Blame, Reporting, Just Culture, Fair Culture) that are often created. How to create an open safety culture which encourages incident reporting, as well as how to respond and not respond to mistakes, mishaps and near-misses.

90 Minutes/
2 Hours

COMING SOON

DESCRIPTION

DURATION

MODES OF ENGAGEMENT

SUPPORTING MATERIAL

Everybody briefs and debriefs but few people know and truly understand what a great (de) briefing looks like. This is not just about the ‘content’ i.e. the ‘what’ you talk about. It's about the more important aspects of how to ensure understanding, ensuring honesty, how (the leader’s) tone, language and style matter; how to effectively question; how to ‘lead’ a debrief to maximise ownership and learning; how to teach and use clean feedback.

90 Minutes/
2 Hours

COMING SOON

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