Learn how to understand, mitigate and limit human error in operational and technical systems. Mission Performance will work with your organisation’s leaders and teams in order to embed a safety critical culture into the very footprint of your operations in accordance with the following competencies and training objectives (or CRM “NOTECHS”):
- Situational Awareness
- Decision Making
- Communication
- Teamwork
- Leadership
- Factors Affecting Human Performance – Stress & Fatigue
Programme Details
Our team of qualified CRM instructors will work in partnership with you to design a tailored solution for your business. We also provide a core portfolio of programmes, which includes:
1. Human Factor Awareness Workshop
The Human Factors Foundation Course is one day and suitable for senior leaders across the business, specifically including project managers, client management, sales teams and business directors up to board level.
WHY HUMAN FACTORS AWARENESS?
Human errors account for nearly 75% of all incidents and accidents within dynamic, pressure driven industries which are underpinned by the need for a relentless focus on safety and effective risk management. Human Factors training provides the cognitive and personal resource skills to compliment specific technical training within a team based environment, leading to a safer and more efficient task performance.
Course Details
The course syllabus can be adjusted to suit the specific needs of the organisation. A typical syllabus will cover, threat and error management, open and honest incident reporting, situational awareness and decision making, factors that impact human performance, and experiential activities.
Length of Course
One Day Long
Course Location
The course may be delivered at clients’ location worldwide.
Course Benefits
This course will provide the awareness and techniques required to embed the key behaviours of Crew Resource Management (CRM). It will ensure that the organisational culture of a business understands the need to be open, transparent and actively looks to seek feedback, which must exist across every layer of leadership and be actively demonstrated at board level.
2. Human Factors for Safety Critical Managers
Designed for all individuals who work within a dynamic, demanding and risk based environment which is underpinned by a need for an excellent safety culture. Roles range from skilled technicians to manager and superintendent level.
WHY HUMAN FACTORS FOR SAFETY CRITICAL MANAGERS?
Human Factors training provides the cognitive and personal resource skills to complement specific technical training within a team based environment, leading to a safer and more efficient task performance.
Course Details
The course combines interactive classroom teaching with a series of experiential activities of increasing complexity which immerses participants in the core non-technical skills. Each exercise is introduced by a brief and concluded with a de-brief. All activities are student led, with instructor reviews on completion. Using facilitated group discussions to promote full understanding of how Human Factors can be applied to their respective operational environment, the course explores industry specific case studies with a range of video and audio material to assist with analysis.
Length of Course
3-4 Days in consultation with the specific needs of the client.
Course Location
The course may be delivered at clients’ location worldwide.
Course Benefits
Threat and error management, leadership, communication, teamwork, situational awareness, decision making, use of standard operating procedures, stress and fatigue management are the principle areas of focus. All case study material and experiential activities are focussed upon embedding the key learning and supporting skills into the practical working environment of the delegates. The course aims to finish with all delegates participating in a dynamic simulator exercise which immerses them into their technical environment, but with the additional element of Human Factors Training integrated within the routine and emergency profiles of every scenario.
-Schlumberger Integrated Drilling Services, Well Site Leader
WE’RE CERTIFIED
All Mission Performance Crew Resource Management Instructors have an extensive background in aviation or other high-risk industries and are experienced UK Civil Aviation Authority qualified instructors.
