Challenging conversations and conflict are part of everyday life particularly in business.
Many of us have fears associated with these and those fears hinder our performance internally and with clients. This class ensures that participants have structures and techniques to fall back on and an ability to deliver these communications in a confident manner with clarity of thought.
Who should choose this solution?
These classes are of value to anyone who works in a team or faces challenging relationships internally or externally. The skills provided develop frameworks and skills that will enhance all internal communications.
Why this solution is for you
Conflict is entirely human. If we struggle to deal with it we cannot work and communicate to our potential. These sessions demystify the fears associated with conflict and challenge and in a practical way develop solutions that participants can fall back on when under pressure.
How we do it
We focus on the human being and what actually happens to us in different challenging conversations. We offer techniques to control fear and emotion and add frameworks that enable preparation for conflicts that are planned and structures to deal with those that are unplanned.
Challenging Conversations Modules
Our Challenging Conversations covers six modules associated with conflict and challenge and practical ways to develop solutions. All our modules are available through Live Coaching or as part of our programmes. See all our programmes below.
- DEFINING & UNDERSTANDING CONFLICTS: Demystifying Conflict and enabling an open approach to deal with it.
- CONFLICT IN PRACTICE: Placing conflict skills into real time, prepared situations.
- THE CHALLENGING CONVERSATION TOOLKIT: Great communication skills and the need for objectivity and flexibility.
- PLANNED CHALLENGES: Tools and techniques to deal with a conflict or challenge that is prepared.
- UNPLANNED CHALLENGES: Tools and techniques to deal with an unprepared conflict situation.
- CONFLICT HANDLING MODES: Creating options and a variety of approaches when dealing with conflict and challenge in all situations.
Live Coaching 90/120 Minutes
We utilise the latest technology to coach content and facilitate the sharing and application of knowledge for individuals and teams. We deliver singular sessions but can also link two or more modules in a series of sessions together to meet a particular set of needs. Each session comes with a check list of key points to help you apply the learning. All our Live Coaching sessions can be delivered 24 hours across all time zones.
The two-hour workshop defines conflict and introduces communication techniques and structures to deal with both planned and unplanned versions of it.
The Half Day workshop gives strategy for dealing with planned and unplanned conflict and further explores conflict handling modes.
The full day training builds on communication techniques. It explores dealing with planned and unplanned conflict and adds scenario based role pays to put the skills into practice.
Additional time can be spent focusing on specific objectives and adding further communication modules.